Iberia, the renowned airline, does indeed provide compensation for delayed, damaged, or lost luggage. Here are the key points you need to know:
- Compensation Amount: Passengers affected by baggage mishandling could receive up to approximately €1555 in compensation. This amount is determined by the Montreal Convention, which sets liability limits for airlines regarding compensation for damaged and lost baggage.
- Passenger Rights: Since Iberia is based in the EU, most passenger rights related to baggage mishandling claims fall under the Montreal Convention. Additionally, if you’ve experienced flight delays or cancellations with Iberia, your rights are covered by European Regulation (EU) 261/2004.
- Reporting and Claim Process:
- Report: If your baggage is delayed, damaged, or lost, file a report as the first step. Skipping this step may affect your eligibility for compensation.
- Claim: After filing a report, submit a claim for compensation. Iberia requires both the report and the subsequent claim for processing.
- Steps for Reporting Lost or Delayed Baggage:
- Upon arriving at your final destination, take these steps within 6 hours:
- Locate the Iberia Customer Service Desk.
- Inform the agent about your missing baggage.
- If no one is available, scan the QR codes to open a Property Irregularity Report (PIR).
- Complete the PIR with the agent or online.
- Obtain the PIR code for tracking or updates.
- After filing the report, Iberia will attempt to locate your lost baggage. They will send it to the address you provided on the PIR. If 72 hours pass without reunion, contact Iberia’s Customer Service. After 21 days, you can initiate the claim process for lost luggage compensation.
- Upon arriving at your final destination, take these steps within 6 hours: